What to capture before support starts
- System inventory: environments, owners, access paths, data sensitivity, and dependent applications.
- Monitoring context: alerts, thresholds, known noisy signals, and what each alert means operationally.
- Backup and restore expectations: schedules, retention, restore procedure, and recent restore evidence.
- Migration calendar: upcoming changes, freeze windows, rollback requirements, and approval process.
- Reporting dependencies: dashboards, KPI jobs, data refresh timing, and stakeholder escalation paths.
- Incident runbooks: severity levels, communication channels, decision owners, and post-incident review process.
How Datrick uses this checklist
Datrick turns handover notes into an operating model for support, migration readiness, reporting reliability, and ongoing improvement. The goal is not just documentation. It is a working support structure with clear responsibilities and fewer surprises.