Tenant and reporting inventory
Map workspaces, reports, semantic models, dataflows, apps, owners, users, business deadlines, sources, gateways, capacities, and support routes.
Power BI managed services and support
Operate Power BI as a dependable reporting service, not a collection of dashboards.
Datrick provides senior-led Power BI and Microsoft Fabric support across ownership, refresh reliability, gateways, governance, incidents, releases, performance, and continuous improvement.
Managed service loopSenior-led
1
InventoryAssets, owners, sources, gateways, access, deadlines, and known risks.
Control2
OperateRefreshes, incidents, requests, changes, releases, and stakeholder updates.
Service3
ValidateFreshness, correctness, access, performance, recovery, and acceptance evidence.
Trust4
ImproveRecurring failures, technical debt, governance gaps, and prioritized delivery.
ProgressService scope
One accountable operating model across reporting, platform, and change.
Refresh and gateway operations
Monitor semantic-model refreshes, source readiness, credentials, gateway health, incremental partitions, capacity overlap, retries, and report-visible freshness.
Incident and request ownership
Classify impact, gather evidence, coordinate technical owners, restore service safely, update stakeholders, and convert recurrence into improvement work.
Access and workspace lifecycle
Review roles, app audiences, direct grants, Build permission, RLS, external sharing, service principals, ownership, certification, and archive candidates.
Release and deployment support
Control source, dependencies, environment bindings, tests, approvals, deployment order, rollback, post-release validation, and documentation.
Performance and service backlog
Prioritize report latency, DAX, model structure, refresh duration, source behavior, capacity pressure, technical debt, documentation, and adoption blockers.
Operating boundaries
Responsibility is written before access expands.
Datrick ownsInside agreed scope
Service intakeNamed routes, severity, evidence requirements, prioritization, and status cadence.
Technical operationsApproved monitoring, investigation, runbooks, controlled changes, validation, and records.
Service reportingFreshness, incidents, recurring failure, change, risks, backlog, and next actions.
EscalationClear handoff to source, identity, network, Microsoft, business, or internal product owners.
Client retainsUnless separately scoped
Business accountabilityKPI approval, report meaning, data-use decisions, audience, and acceptance.
AuthorizationAccess grants, production approvals, security exceptions, and policy decisions.
Source ownershipUpstream applications, data contracts, networks, identities, and vendor relationships.
Uncontracted coverageWork outside agreed hours, assets, environments, severity, or change authority.
Transition
Take over in phases without pretending undocumented work is understood.
- 1
Scope the risk
Confirm critical reporting products, users, deadlines, incidents, ownership gaps, current providers, coverage, and access constraints.
- 2
Build the inventory
Collect tenant, workspace, report, model, source, gateway, capacity, security, refresh, release, and business-owner evidence.
- 3
Stabilize priority services
Address broken ownership, stale credentials, recurring refresh failures, unsupported gateways, access exposure, and missing escalation routes.
- 4
Agree the operating contract
Document coverage, severity, response, responsibilities, approvals, reporting, exclusions, service measures, and acceptance.
- 5
Run a controlled service
Operate incidents, requests, releases, monitoring, stakeholder updates, documentation, and the improvement backlog through a named lead.
Evidence
A managed service should make reliability and ownership visible.
Current operating map
Assets, owners, dependencies, sources, gateways, capacities, access, criticality, deadlines, and known gaps.
Service measures
Freshness, first-attempt success, incident impact, recovery time, recurrence, gateway health, change success, and backlog age.
Runbooks and records
Approved procedures, evidence captured, decisions, changes, validation, rollback, exceptions, and stakeholder communication.
Prioritized backlog
Recurring failures, technical debt, performance, governance, documentation, automation, and adoption work ranked by risk and outcome.
Engagements
Start with enough scope to establish control.
Managed-service readiness
Inventory, risk, service boundaries, priority controls, transition plan, measures, and recommended operating model.
From $7,500Best when ownership or evidence is incomplete.Power BI managed services
Named ownership for the contracted tenant, reporting products, incidents, requests, releases, service reporting, and improvement backlog.
From $15,000 per monthFinal scope reflects risk, coverage, volume, access, and delivery ownership.Co-managed or white-label support
A defined Power BI and Fabric back line for internal teams or IT service firms that retain the client relationship and first-line ownership.
Scoped to responsibilityBrand, communication, SLA, and escalation boundaries are agreed in writing.FAQ
Questions to resolve before selecting a Power BI managed-services provider.
What do Power BI managed services include?
The agreed service can include tenant and workspace governance, semantic-model ownership, refresh and gateway reliability, report support, access review, incident response, release coordination, performance analysis, documentation, service reporting, and a prioritized improvement backlog. Coverage and exclusions are documented before transition.
How much do Power BI managed services cost?
A scoped operating assessment starts from $7,500. Ongoing senior delivery starts from $15,000 per month. Final pricing depends on tenant size, number and criticality of reporting products, coverage window, incident responsibility, gateway and source complexity, change volume, documentation quality, and required ownership.
Can Datrick take over Power BI after a developer leaves?
Yes. The transition starts with an evidence-led inventory of workspaces, reports, semantic models, dataflows, sources, gateways, credentials, owners, refresh schedules, security, release paths, incidents, and business deadlines. Missing knowledge is recorded as risk rather than guessed.
Can Datrick work with our internal Power BI team?
Yes. Datrick can own a defined back line, reliability workstream, incident route, governance scope, release function, or improvement backlog while internal analysts and developers retain product ownership. Responsibilities and escalation boundaries are written into the operating model.
Do Power BI managed services also cover Microsoft Fabric?
They can. Fabric capacity, workspaces, pipelines, lakehouses, warehouses, semantic models, gateways, security, monitoring, and release dependencies can be included when they affect the reporting service. The contracted scope identifies which Fabric workloads Datrick operates and which remain with the client or another provider.
What evidence should a Power BI managed-services provider deliver?
Useful evidence includes a current asset and ownership inventory, service boundaries, freshness and incident measures, access and gateway records, release and rollback evidence, known risks, recurring-failure analysis, runbooks, status reporting, and a prioritized improvement backlog. A provider should distinguish verified facts from assumptions and recommendations.
Official references
Operate against Microsoft’s current platform behavior.
Written scoping first
Describe the reporting risk, current ownership, and required coverage.
A senior lead will respond within one business day with a scoping recommendation or qualifying questions.